Purpose
The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of February 2014.
Overview
Below are the top 10 most viewed SAP KBAs for CRM.
| KBA Number | KBA Title |
|---|---|
Integrated BCM-CRM - Call received in CDT while the agent was already in Wrapup in the CRM IC Web Client | |
Faulting application name: wcem.exe, version: 7.0.X.X, time stamp | |
| 1802486 | BCM 6 and BCM 7 Slow CDT call handling |
| 1819360 | Ghost call in the system; unable to remove this call from the Online Monitoring |
| 1934685 | Unable to reset the Bcm.Admin password in the System Configurator |
| 1804369 | BCM 6 and 7: CDT Directory is not getting update/Synchronized |
BCM 7 - No automatic ready mode after wrap up time | |
| 1751456 | Could not load file or assembly 'DotNetLibIpc, Version=1.0.4562.26500, Culture=neutral, PublicKeyToken=null' or one of its dependencies. |
| 1862975 | Call does not get re-allocated to any agent serving in queue after being blind transfered back to the original queue it came from, |
| 1869372 | BCM 7.0 / CRM Interaction Center - Queues are in Red in Dialpad |
Please note, in order to view the contents of the SAP KBAs, you will need to be logged into Service Marketplace.
Related Content
| January | February | March |
|---|---|---|
| Top 10 viewed KBAs for January 2014 | Top 10 viewed KBAs for February 2014 | Top 10 viewed KBAs for March 2014 |