Purpose
The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of January 2014.
Overview
Below are the top 10 most viewed SAP KBAs for CRM.
| KBA Number | KBA Title |
|---|---|
Integrated BCM-CRM - Call received in CDT while the agent was already in Wrapup in the CRM IC Web Client | |
BCM 6 and BCM 7 Slow CDT call handling | |
| 1923230 | BCM 7 - No automatic ready mode after wrap |
| 1939386 | BCM 7: Some inbound calls are getting dead air after being transfered to queue. |
| 1940899 | BCM 7: Unable to access menu to scheduled |
BCM 7 - Vering Integration does not work if SSR (Server Side Recording) is enabled | |
| 1687519 | Faulting application name: wcem.exe, version: 7.0.X.X, time stamp |
Ghost call in the system; unable to remove this call from the Online Monitoring | |
| 1869372 | BCM 7.0 / CRM Interaction Center - Queues are in Red in Dialpad |
| 1877761 | BCM 7 - CAD (Call Attached Data) does not get transfered from Agent "A" to "Queue" then "Picked up" by Agent "B" from the queue |
Please note, in order to view the contents of the SAP KBAs, you will need to be logged into Service Marketplace.
Related Content
| February | March | April |
|---|---|---|
| Top 10 viewed KBAs for February 2014 | Top 10 viewed KBAs for March 2014 | Top 10 viewed KBAs for April 2014 |