Hi,
In SC:
Direct call to agent is re-routed as per the entry under "number of switchboard Queue".
During a call re-direction, default prompts are played " Connecting your Call, please wait without hanging up, your call will be answered as soon as possible.... please stay on the line you are being connected"
Query#1: How to disable default prompt while redirecting the call to next configured destination?
Query#2: Which Parameter to change the Ringing Duration before the call is redirected to the next configured destination (in case of Direct call)
Query#3: Which Parameter to change the Ringing Duration before the call is redirected to the next available agent (call via IVR/Queue)
Thanks in Advance.
Rajesh Dod